We respect your privacy and handle your information with care. This page explains what we collect, how we use it, and your rights.
Coventry Bespoke Cycles is committed to protecting your personal data and respecting your privacy.
This policy outlines what information we collect, how we use it, and your rights.
1. INFORMATION WE COLLECT
We may collect the following information when you interact with us:
- Name, email address and phone number (enquiries and communication)
- Billing and delivery address (orders and deliveries)
- Order details and purchase history
- Information provided when contacting us
We do not store or process payment card details directly.
2. HOW WE USE YOUR INFORMATION
We use your information to:
- Process and fulfil orders
- Arrange delivery or collection
- Communicate regarding enquiries or purchases
- Provide after-sales support
- Comply with legal and regulatory obligations
- Process Cycle to Work scheme transactions where applicable
We only use your data where necessary to provide our services.
3. SHARING YOUR INFORMATION
We only share your information where required to complete a service, including:
- Payment providers (e.g. Stripe, Klarna)
- Delivery providers (e.g. DHL, Parcelforce)
- Cycle to Work scheme providers where applicable
We do not sell or trade your personal data.
4. DATA RETENTION
We retain your information only for as long as necessary to:
- Fulfil your order
- Meet legal and tax obligations
- Resolve disputes
5. YOUR RIGHTS
Under UK data protection law, you have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of your data (where legally permitted)
- Object to or restrict certain types of processing
To exercise these rights, please contact us directly.
6. COOKIES
Our website uses cookies to:
- Ensure the site functions correctly
- Improve your browsing experience
You can control or disable cookies through your browser settings.
7. DATA SECURITY
We take appropriate measures to protect your personal data from unauthorised access, loss, or misuse.
8. CONTACT
If you have any questions about this policy or your data, please contact:
Coventry Bespoke Cycles
Email: [email protected]
9. UPDATES
We may update this policy from time to time. The latest version will always be available on our website.